What is a Chatbot?

A chatbot is a computer program that is designed to replicate human conversation. Users communicate with these tools using a chat interface or voice, similar to when they would chat with another person. Chatbots interpret the words given to them by a person and give a pre-set answer.

Industries benefiting from Chatbots

#1: Healthcare

Physician billing hours can be costly but medical facilities have to balance cost with safeguarding patients have valuable one-on-one time with their doctor and that’s where chatbots come into the role. From scheduling appointments to answering simple, repeatable questions, chatbots in healthcare can provide important services and information to patients without wasting up precious time, or overbilling the patients.

Following are all the benefits that a chatbot offers in the medical industry:

· Carry Out post-surgery interviews.

· Give tips and information about the medicine.

· Track and measure medication side effects.

· Provide mental health screenings.

· Track weight.

· Send prescription refill reminders.

Mental health chatbots such as Woebot and Replika also help users understand therapy exercises, stress management, and coping skills and further provide tools in calming anxiety and thinking positively. These mental health chatbots are especially useful for patients who may still face anxiety about speaking with a human therapist.

#2 Entertainment

The entertainment industry significantly benefits from the use of chatbots. The chatbot is not just a new format for gaming and storytelling, but now live entertainment organizations can make use of automated agents to help with overflowing customer service calls and requests for tickets/passes on the day of an event or the day tickets go on sale.

Chatbots in the entertainment industry offers the following useful insights;

· Ticket trades without human interaction (especially in events with heavy traffic)

· Straightforward access to content

· Notifications of events or updates

· Personalized event recommendations

Using Chatbots in the entertainment industry can help inform customers about every detail they may need about the event like event postponements, cancellations, or updates. Presently, Many entertainment companies work around the clock such as online casinos and the application of AI chatbots assists answer customer questions round the clock.

#3 Education

Chatbots in the education industry can offer easy answers to questions on educational websites and also gain access to free checklists, study guides, and e-books. These bots can also be associated with knowledge databases and allow users to access valuable information about many topics.

Chatbots in the education industry can also offer modified, non-graded quizzes to track student progress and alert teachers about which students may need more attention

#4 Consumer Goods

One can never avoid how beneficial chatbots like Alexa and Google Home are to the consumer goods industries. They are not just trendy, and useful, but they also allow users to quickly manage their cart without difficulty.

Here are some of the additional consumer goods chatbot services;

· Assistance in purchase decision making

· Product suggestions

· Cart desertion recovery

· Personalization quizzes

· Coupons

· Transactional messages

· User-generated content

#5 News Feed

Millions read news using various sources. Though, not all the contents are individualized according to each user.

News bots differ from the traditional news aggregator platforms, in that they can answer open-ended questions asked by users, being the main reason why news bots are becoming more popular than the read-only news feeds. Chatbots have a great influence on accumulating news in a much more controllable way.

#6 Banking

Banks have been one of the initial and significant adaptors of Chatbots. A major part of the time is spent querying balances, checking transfer statuses, statements, etc. by the banks.

While Bank bots, a type of banking chatbot, are majorly used on customer-oriented problems, they are also internally used in the business for tasks such as contract review, IT ticketing, password management, etc. With digitalization, modern banks are constantly using chatbots to preserve their customers whereas conventional banks are catching up in the race.

#7 Real Estate

Real estate is a relationship-oriented industry by nature. Clients and agents are purchasing home from everywhere. Although Chatbots cannot replace the typical client-agent relationship, they can replace the agents in answering general real estate questions. Holmes and Trulia are the two famous real estate chatbot examples.

#8 Food Services

One of the industries that have experienced the most success with chatbots is the foodservice industry. Pizza chains have been the richest adopters of chatbot technology.

The success of chatbots like the one offered by famous eating outlets reflects that placing an order for food is generally a simple, predictable process that can be completed unfailingly without human intervention.

While several things contribute to chatbot practicality, the complexity and predictability of interaction are perhaps the most important and food service perhaps has one of the best profiles in these areas.

CONCLUSION

In the world of entertainment, real estate, news, etc. Chatbots are very attractive and popular. Chatbots effectively serve their clients. They are on the stage of development for many more industries but once progressing with them, have seen a dramatic rise in profits.