Nestara

Nestara's mobile app serves three distinct user roles — Loan Experts, Lead Originators, and Brokers — each with different goals and actions across the loan lifecycle. The existing app lacked a clear information hierarchy, made primary actions like starting or resuming a loan hard to find, and used confusing terminology (such as "Quick Discovery") that didn't match how users actually thought about their work. Loan status, document uploads, and application progress were difficult to scan, and the app had no consistent visual design system, leaving each screen to feel disconnected from the next.

CreateBytes approached the redesign role-first: mapping what a Loan Expert, Lead Originator, and Broker each need to see and do at every stage of the loan lifecycle, from QR-based lead capture through to disbursement and payout. Rather than restyling existing screens, the team rebuilt the underlying information architecture — clear status systems, simplified loan creation flows, and role-based dashboard prioritization — before applying a consistent visual design system across the app.

CreateBytes worked through structured phases: product and role immersion, competitive benchmarking against category leaders, information architecture and task flow redesign, wireframing, high-fidelity UI design, and an interactive prototype — covering the homepage/dashboard, the start-new-loan journey, the drafts and applications listing, the loan detail page, and the QR sharing system.

The redesign gave Nestara clearer, role-based user journeys across its loan lifecycle, a simplified loan creation and application management experience, and a consistent visual design system — delivered as high-fidelity screens and an interactive prototype, laying the design foundation for a more usable and trustworthy app for Loan Experts, Lead Originators, and Brokers alike.